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 new toilet won't flush
Author: sgull (AK)

I'm stumped as to why after I've just replaced an old toilet with a brand new one why the new one is not flushing. It's just a standard household "Cadet" toilet (along with new tank also). After installing then filling the tank then flushing for the first time, the water in the tank barely empties at all, just very slowly trickles out, and the water in the bowl stays pretty much the same. When the flush handle is operated, he flapper in the tank opens up all the way but the water doesn't empty like I said. If I dump a bucket of water into the bowl it flushes right down fine that way, but as far as trying to flush normally it just acts as I described. Tried several times, it's not working. what the heck?? Any comments appreciated....

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 Re: new toilet won't flush
Author: steve (CA)

Sounds like there something in the water passage of the bowl, where the tank attaches. Drain and remove the tank and look inside the big hole in the top of the bowl.

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 Re: new toilet won't flush
Author: sgull (AK)

Yeah that's kinda what I thought too, so I did remove the tank and looked inside the big hole, nothing there but a hole. Dangit! what the H...!

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 Re: new toilet won't flush
Author: steve (CA)

Did you pour a bunch of water into the top hole?

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 Re: new toilet won't flush
Author: sgull (AK)

No not yet. Thought about doing that. I'll go ahead and do that, see what happens. If the buncha water doesn't dump quickly into there, I guess there is indeed something plugging up that passage, down in there where I can't see from the top?? And I'd maybe have to pull the dang toilet to try to find it and get it out?

The bowl itself was a floor display model that they boxed up for me because they were out of stock otherwise of those bowls.

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 Re: new toilet won't flush
Author: Wheelchair (IL)

Could be defective if it fails that quickly. Take it back and get a new one.
Best Wishes

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 Re: new toilet won't flush
Author: sgull (AK)

"Did you pour a bunch of water into the top hole?"

Okay I removed the tank and poured a bunch of water from a bucket into the top hole. Seems to accept all the water pouring out of the bucket into that hole at a good strong rate, but if I pour it really really fast out of the bucket it starts to fill up and get close to overflowing. I also notice that as I pour there is no water flowing into the bowl from around the inside of the rim... any further comments/suggestions appreciated.

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 Re: new toilet won't flush
Author: steve (CA)

Take it back to the store.

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 Re: new toilet won't flush thumbs up
Author: sgull (AK)

I went and explained the situation to management at the plumbing store from where I purchased the toilet. They sent out a plumber to investigate whether the problem was due to improper installation on my part, or whether the bowl was defective somehow. They said if it was due to improper installation they would have to charge me for the service call, but if a bad bowl they wouldn't. It turns out, after the investigation, they had given me the type of bowl that will only operate/flush properly with a pressure-assisted tank. The floor clerk was apparently unaware of that when he sold me that bowl. So they installed a pressure-assisted tank onto the bowl (at no additional cost), and it flushes like a charm now. I'm happy with that because I prefer the pressure-assisted anyway but didn't want to pay the higher price for one. All's well that ends well.



Edited 1 times.

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 Re: new toilet won't flush
Author: steve (CA)

Thanks for posting the resolve.

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