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 Hansgrohe Axor Carlton "14880" kitchen faucet aerator
Author: sum (FL)

I have an hold Hansgrohe kitchen faucet that was installed back over ten years ago and the flow out of the faucet is slower and weaker recently. If I removed the aerator the flow is strong, so the issue is the aerator being clogged with mineral or debris and needs to be cleaned/replaced.

It is a Hansgrohe Axor Carlton catalog number 14880.



Except once I unscrewed the tip of the spout, I could not take the plastic aerator out of the tip of the spout.

Spout with aerator unscrewed.



Front and back of the spout tip with the aerator inside, cannot remove the aerator it seems to be locked in tight, although that doesn't make sense to me.



Since this faucet has been discontinued by Hansgrohe, I can't even find information on their web site about it, but I did find a parts diagram here:

[#$%&]

It does show, as part #6, that the tip of the spout that unscrewed and the aerator is a single part.

Is this possible, in order to replace the aerator, you need to replace the metal housing around it with a matching finish?

I did call Hansgrohe, so far no luck, as their customer service said they couldn't find any record of this old faucet and they are not sure it's a Hansgrohe LOL.



Edited 2 times.

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 Re: Hansgrohe Axor Carlton "14880" kitchen faucet aerator
Author: bernabeu (SC)

tape the entire assembly onto the faucet spout UPSIDE DOWN with duct tape

holding it tight with your 'free hand', back flush the assembly

may, or may not, work to clear it





it DOES work for kohler lyntiers



ps. the tape is to avoid the mess if you merely hand-hold it in place

==============================================

"Measure Twice & Cut Once" - Retired U.A. Local 1 & 638



Edited 1 times.

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 Re: Hansgrohe Axor Carlton "14880" kitchen faucet aerator
Author: packy (MA)

take an aerator off another faucet and try it on that one to see if the size is the same.


you might be able to swap the insides ????

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 Re: Hansgrohe Axor Carlton "14880" kitchen faucet aerator
Author: bernabeu (SC)

as per: [assets.hansgrohe.com]




==============================================

"Measure Twice & Cut Once" - Retired U.A. Local 1 & 638

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 Re: Hansgrohe Axor Carlton "14880" kitchen faucet aerator
Author: sum (FL)

other faucet aerators do not match, this is some special metric threads.

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 Re: Hansgrohe Axor Carlton "14880" kitchen faucet aerator
Author: sum (FL)

I can't take the aerator off the metal sleeve without destroying it, tried back washing doesn't work either.

Hansgrohe customer service number is always busy with long wait time and listening to music while holding, so I filled out an online support form including the explanation and pictures, got a reply back (auto reply) saying the request has been received and someone will be in touch soon. Waited two weeks, no one got in touch. So I called them and waited close to an hour someone finally answered. I asked if there is anyone responding to the online support request and she said they don't use it anymore (so it just goes into an electronic waste basket?)

Stated my problem, and she said the aerator needs to be replaced. I asked for the part number she said it's 96653000. OK I noted it and asked does this part number include the metal sleeve that house the aerator or just the aerator? She said just the aerator. Are you sure? Yes.

OK so I looked that part up. It's called M22X1 aerator, and this link shows it's a part with three pieces, an o-ring, the aerator and the metal sleeve.

[spares.hansgrohe.com]

So I called Ferguson and checked with them and yes they can special order it for $40 plus shipping. I asked them what does it include and they said it seems it is a three piece item. They are looking at the same parts diagram I was. So I asked if the part includes a metal sleeve, shouldn't it have different part number depending on the finish whether it's chrome, satin chrome, bronze etc...? He didn't quite follow it either.

So I emailed Hansgrohe back and asked and confirmed if just the aerator can be ordered not the metal sleeve, and she said "yes aerator is the service part can be ordered". What does this mean? I emailed back, linked the parts diagram and said here it shows the part number 96653000 has three pieces, can I get just the aerator which is the middle piece? Answer came back "no because aerator is the service part". I replied and said so what is the part number for the aerator that has the metal sleeve that matches my satin chrome finish? She said it is only available in chrome because the faucet has been discontinued.

So to replace an aerator, you have to buy a part consists of three component, and the metal sleeve that needs to be purchase comes in a color that I can't use. Oh boy this is the last time I am using Hansgrohe products.

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 Re: Hansgrohe Axor Carlton "14880" kitchen faucet aerator
Author: vic (CA)

Bummer Sum! Thanks so much for sharing your experiences regarding Hansgrohe with us.

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 Re: Hansgrohe Axor Carlton "14880" kitchen faucet aerator
Author: Don411 (IN)

You can see from the diagram that all three parts of the aerator are combined under one part #, "assemblies" like this are common when the manufacturer is buying pre-assembled pieces from a vendor. Also note from that page link you provided that this faucet was manufactured from 2003- 2008, so at a minimum it's 16 years old, it's impressive that you can get parts at all. That said, I would replace the faucet before I dropped $40 on an aerator.

One thing that hasn't been mentioned: try soaking the aerator assembly in vinegar overnight, sometimes that can be effective in dissolving or loosening mineral scale and other things clogging the screen.

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