Hey guys,

I bought a new Toto Drake II toilet that I have not installed yet. When I unboxed it and set it on my office floor, I noticed it does not sit level (L to R). It does not rock, so the bottom of the base is all in the same plane. But one side's about 1/4" higher than the other. I realize I can shim this so it sits level, but I'm putting this in my own bathroom and don't want to look at the big caulk bead for the rest of my life. I haven't even put the tile floor in yet, but I'll be sure it's level.

I realize that porcelain items are all slightly unique. But I'd prefer to exchange this toilet for one that sits closer to level. Is that a reasonable request to make of the seller?

Thanks much!

The bullet level bubble's hard to see, but it's totally off to the right.





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1/4" out of level and you are stressing about it?

Don't think I ever put a level on a toilet,not much you can do if the floor's off.

I’m rebuilding my own bathroom from the floor joists up. If I was a pro plumber putting in fixtures for a demanding client, I believe I would think twice before installing a slightly deformed toilet that would require shimming and a thick caulk joint on one side to prevent the tank from obviously being out of plumb. Reasonable? I don't know.

I appreciate advice from you pros. That’s why I asked.

Thanks for your help

i would return it..
if you do decide to use it...
shim the bottom about 1/8 inch on the bad side. caulk the whole bottom with clear silicone and wipe up with denatured alcohol before it sets.. (caulk whether different bowl or not)
install the tank making one side SLIGHTLY tighter than the other. (tilting it just a tiny bit)
then put a couple of pieces of foam rubber between the tank top and the lid.
believe me, no one will ever see nor know the difference. (except you and me)..

IMO:

full bubble off = defective

1/2 bubble would be my personal max

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"Measure Twice & Cut Once" - Retired U.A. Local 1 & 638

Thanks for all the responses! I'll see if I can get 'em to swap it out.



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And hope the new one is NOT worse than the one you now have.