Author:
bernabeu (SC)
since YOU replaced THEIR faucet without authorization YOU will be held FULLY accountable for any water damage(s)
to answer your ? -- at the local plumbing supply house or distributor
ps. re: 4/5 rating
poolguy
Walnut Creek, CA
65 or over, Male
DIY
BE CAREFUL
September 5, 2014
1.0
1.0 out of 5
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Quality
1.0
1.0 out of 5
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Value
1.0
1.0 out of 5
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This review is fromasadena Single-Handle High-Arc Pull-Down Sprayer Kitchen Faucet with Soap Dispenser in Slate
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The slate color is beautiful and unique and the design is lovely. But the faucet DOES NOT WORK. No hot water. Returned it, got another one, tested the supply... doesn't work. Called Pfister, they didn't bat an eyelash. Apparently this happens all the time!! They are sending a replacement part at no cost (they made a big deal about waiving shipping! This brand new product is defective and they initially asked for shipping fees.) But we have really no certainty that the replacement part will work - why would it??
Pros: Looks Great, Stylish, Modern
Cons: Difficult to Install, doesn't work!!, company warranty is slow & you pay shipping!
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NoMorePfister
Bad design, worse customer service
February 3, 2015
1.0
1.0 out of 5
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Quality
1.0
1.0 out of 5
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Value
1.0
1.0 out of 5
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This review is fromasadena Single-Handle High-Arc Pull-Down Sprayer Kitchen Faucet with Soap Dispenser in Slate
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Had it for one year and one one week then the plastic coupler exploded. This piece bears the brunt of force when the two pound weight assists the faucet head back in its place. Why this is made out of plastic is beyond me. Of course customer service has a whopper of an excuse. The government made us change from leaded pipes to all plastic, we are doing it for your safety. So the crack engineering staff over at Pfister can't find a single material between leaded pipe and plastic.
I call to get the part replaced and they are on back order. They have ordered 60 pieces a month ago and another 60 two weeks ago. News flash Pfister supply department, this part is going to break on every faucet that Read More
Cons: plastic coupler failed
User submitted photo
This image was submitted as a sweepstakes entry.
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Response from Pfister
February 4, 2015
Hello, We are sorry to hear about your experience with the coupler, and your experience with the customer service team. We appreciate your very honest feedback, and strive to make our customer's experience a great one. If you could email us directly at pfistersocial@spectrumhhi.com, with your contact information, we will have someone work with you personally on getting this issue resolved.
Thank you,
Pfister Pfister...
Mandy
PLYMOUTH, MN
25 to 34, Female
What a headache!
March 5, 2015
1.0
1.0 out of 5
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Quality
1.0
1.0 out of 5
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Value
1.0
1.0 out of 5
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This review is fromasadena Single-Handle High-Arc Pull-Down Sprayer Kitchen Faucet with Soap Dispenser in Polished Chrome
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Very disappointed. The faucet looks very nice, but I have had to call for new parts on 3 different occasions in the last 18 months. Where the hose meets the head- it has broke twice (water spraying, so out of commission until the part comes which is a week +). The soap pump also quit working but that part arrived in a couple days.
The amount of time waiting to speak to someone in customer service is ridiculous (and I've tried all different hours of the day). Although I eventually get the parts to fix it, it is such a pain and I don't want to have to call for parts every year for the next 10 years. DO NOT LET THIS BEAUTIFUL PRODUCT TEMPT YOU INTO A LIFETIME COMMITMENT OF PART REPLACEMENTS!
Pros: Looks Great
Cons: hose is garbage
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This image was submitted as a sweepstakes entry.
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Wowow
Ugh.
March 25, 2015
1.0
1.0 out of 5
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This review is fromasadena Single-Handle High-Arc Pull-Down Sprayer Kitchen Faucet with Soap Dispenser in Slate
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Ugh. This unit is poorly conceived regarding the control of water under pressure. Long, black, plastic non-flex tubes will easily leak water from where they connect inside the main unit. No brass nut, no rubber washer, just hard plastic fitting inside hard plastic. Really? Drip, drip, drip.
Pros: Stylish
Cons: poor water leak design.
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Mitch
Michigan, USA
45 to 54, Male
DIY
This product leaked under my sink ruining everything stored there.
June 17, 2013
1.0
1.0 out of 5
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Quality
1.0
1.0 out of 5
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Value
4.0
4.0 out of 5
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We bought this product because it was exactly what we were looking for in appearance at the right price. After 5 months it began to leak at the pivot point of the pull out sprayer (the ball/socket joint). We did not notice it when it was in the stored position. Water leaked into the neck and down under the sink. It must have been leaking for a while because the bottom floor panel of the cabinet swelled because of the standing water it absorbed. I have not replaced or repaired the faucet yet, but it looks like the nylon bushing cracked that seals against the ball of the flexible pullout tube.
Pros: Looks Great
Cons: poor quality parts
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Connie
Connecticut
Female
DIY
looks great but defective
May 13, 2014
1.0
1.0 out of 5
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Quality
1.0
1.0 out of 5
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Value
3.0
3.0 out of 5
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Verified Purchase
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This product looks nice. Had my plumber install it and we realized immediately the hot water flow was very low. Almost a trickle. I assumed the water filter in the house needed to be changed. We changed it, no difference. I read some of the faucet reviews online and noticed a pattern of my particular problem. I called the company. Before I finished describing my problem the agent blurted out that the piece in the handle was defective and they would send me a new one in 3-4 weeks as it was on backorder and then was ready to hang up in one minute. I was very dissatisfied that I had just installed beautiful granite countertops, new sink and couldn't really use my new faucet. Obviously this is a Read More
Pros: Looks Great
Cons: Weak Water Pressure, terrible customer service
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startshere
Riverside, CA
55 to 64, Female
DIY
Faucet Nightmare
September 29, 2014
1.0
1.0 out of 5
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Quality
1.0
1.0 out of 5
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Value
1.0
1.0 out of 5
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I bought this faucet a few weeks ago. We installed it and it looked beautiful and worked great....for about 5 minutes! Then the water pressure reduced to less than half the full flow. We took a day to rule out any installation problems then I went online to look up troubleshooting advise. I found dozens of customer complaints with my same problem. Bottom line, the cartridge located in the handle is defective. Pfister sent me a new one, we installed it and now we not only have very low water flow, the faucet has a constant drip. I've read online reviews saying some people have replaced this part two and three times with that same result. Luckily Home Depot stands behind the products they sell Read More
Pros: Looks Great
Cons: Weak Water Pressure, defective cartridge
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SusieQ
Oroville, CA
55 to 64, Female
DIY
Has Plastic Parts
September 30, 2014
1.0
1.0 out of 5
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Quality
1.0
1.0 out of 5
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Value
1.0
1.0 out of 5
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We purchased and installed this faucet recently. It installed easily, but we noticed that the faucet head leaked where it ws attached to the swivel. The first time I used it to rinse out the sink, the head came off in my hand and I noticed that the swivel ball was metal and the fitting to hold the swivel ball was plastic. I am returning the faucet to get something different. I am very disappointed.
Pros: Easy to Install, Looks Great
Cons: plastic swivel parts
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Scott
Cincinnati, OH
35 to 44, Male
DIY
Very Disappointed
January 16, 2015
1.0
1.0 out of 5
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Quality
1.0
1.0 out of 5
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Value
1.0
1.0 out of 5
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Product began leaking out of "head" toggle switch three months after purchase. Contacted Pfister because faucet has "lifetime warranty". Promised new part would arrive within three days... Three weeks later nothing. Called again, just like before promised three days... two weeks later nothing. Customer service reps are very difficult to understand (speaking broken English) and I had to call multiple times to get someone I could understand. I will just return this product to the store as support from the manufacturer is non-existent. This has been a tremendous disappointment. I need my kitchen back!
Pros: Looks Great, Stylish, Modern
Cons: doesn't work, terrible mfg support
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GA415
Lilburn GA
35 to 44, Male
DIY
Poor Quality Hose Connections
February 4, 2015
1.0
1.0 out of 5
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Quality
1.0
1.0 out of 5
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Value
2.0
2.0 out of 5
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Product began leaking from head unit at hose connection after 4-6 months. Taking back to store and will purchase different brand/type.
Pros: Looks Great, Modern
Cons: Difficult to Install
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Stephen
Nashville TN
35 to 44, Male
DIY
Poor Quality ... Doesn't Last
April 6, 2015
1.0
1.0 out of 5
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Quality
1.0
1.0 out of 5
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Value
4.0
4.0 out of 5
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We bought and installed this faucet and soap pump less than a year ago. Several months ago the soap pump stopped working ... so we bought a replacement and installed the replacement. About the same time the faucet started dripping while in the "off" position. Within the last month the faucet has started locking up ... it is now almost impossible to move (left-right) the faucet without straining.
We are now attempting to contact the manufacturer to get a replacement. I would not recommend this faucet if you are planning on using your sink on a daily basis ... perhaps it would be fine under very light use.
Pros: Lots of Features, Strong Water Pressure, Looks Great, Stylish, Modern
Cons: drips, poor quality
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Response from Pfister
April 7, 2015
Hello Stephen,
We are sorry to hear that you are experiencing issues with your Pasadena kitchen faucet. Our customer service team can work with you to help resolve any issues you are experiencing. Please call our team at 1-800-PFAUCET (1-800-732-8238). We've created case number 201504946149 for you, to speed up the process.
Thank you for your feedback,
Pfister Pfister...
Gary
Kansas
55 to 64, Male
DIY
WARNING! Long lever throw
April 22, 2015
1.0
1.0 out of 5
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Recommended Product
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The faucet is beautiful and was very easy to install in a new kitchen with a Corian counter top. But we quickly discovered that the range of the cold to hot lever throw was almost 6 inches and when we wanted the hotest water, the lever would actually hit the back wall. (faucet is installed on countertop with the standard Corian sink.) I called Pfister Customer service and the rep was very helpful and patient with me as I struggled through his modest foriegn accent. I was seeking perhaps a shorter handle or one that is curved forward. There are none. Or maybe an adjustment that shortens the throw. (other faucets at Home Depot have throw ranges of 2-3 inches) No luck there either. Thus I must Read More
Pros: Easy to Install, Looks Great, Stylish, Modern
Cons: may not fit in common applications
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Kitchenfaucetsguy
3rd replacement - worthless quality
May 15, 2015
1.0
1.0 out of 5
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Recommended Product
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I bought one of these and had to replace because a plastic piece was missing and another broken, then the 2nd was dented, finally the third looked great and after setting it up things were looking good. All of a sudden the spray head shoots water in all different directions. The plastic around the spray head is cheap and doesn't hold it directional location very long at all! Very disappointed in Pfister. I called there customer service and the guy told me to return it to HD a third time. I'm returning it and getting another brand. HD is 45 min each way from my house. Frustrated and will never buy Pfister again. Save your money in the long run and by long run I mean anything over a week and Read More
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dorie
Tampa, FL
55 to 64, Female
DIY
Bad Customer Service
June 12, 2015
1.0
1.0 out of 5
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Quality
1.0
1.0 out of 5
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Value
1.0
1.0 out of 5
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I contacted customer service at: 1-800-732-8238 and after trying to explain the problem about water spraying all over the place from the sprayer switch, he told me that the part to fix that is on back order for at least 3 weeks. This tells me that the problem is common with these faucets.
If and when I ever get this part, I am expected to repair the faucet myself. I originally paid to have this faucet installed in my new kitchen to avoid this.
I was told I can't return the faucet to Home Depot even with my original receipt because it has been over a year.
I guess I get to put up with water spraying all over my new countertop and backsplash for another 3 weeks. I am willing to say, the part Read More
Cons: defective faucet
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