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Author:
kerry77 (CA)
The KWC DOMO style faucet is definitely the poorest design I have ever seen but a money make for KWC. My sprayer head leaks. However the parts within the sprayer are not replaceable according the the service representative and the only way to repair the leak it is to replace the sprayer head which costs $230. But I have the brushed nickel finish and only the stainless finish is now available. The nickel is darker and having a stainless sprayer on a brushed nickel base is not an option as my wife says the finish must match the existing unit. Which means I would have to purchase a complete new unit (base and sprayer) in a stainless finish. I find it unacceptable for a reputable company to produce a product that requires the customer to have to completely replace it when it leaks. So much for saving the environment by having to throw everything away every time something fails. And you are talking about at $800+ bill to fix what should be a 50 cent washer. KWC says the warranty does not cover leaks; which they claim is normal wear. My advice is to stay away from KWC and purchase something that is repairable.
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Author:
KCRoto (MO)
Are you sure that the problem part is a washer or gasket? If so you could be in luck. Even if there aren't replacement parts, you can buy sheets of rubber and cut parts out yourself if needed. [www.hannarubbercompany.com] A coworker of mine had to cut a washer for a specialty faucet that was going to cost $80 and had to be shipped from the manufacturer and was going to take 10 days. It took him 3 tries to make a very good replacement washer from a cheap sheet of rubber, and he had it fixed within the hour.
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